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Terms & Conditions

We hope you enjoy browsing our products and information. Whilst using this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern The Training Shops relationship with you in relation to this website. When you purchase from The Training Shop you enter into a contract and these terms detail our responsibilities to you. The term 'The Training Shop or 'us' or 'we' refers to the owner of the website whose registered office is Units 1 and 2 Sandpool Farm, Poole Keynes, Gloucestershire, GL7 6EA. The term 'you' refers to the user or viewer of our website.

1. General Terms

The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice.

Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only.

This website is built using an ecommerce system that sets cookies to track user sessions and the contents of your shopping cart, as well as user registration and logins on the site. These are an essential part of the website's normal functioning, and some parts of the website may not work if they are blocked. These cookies are not used in connection with any other websites.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is only allowed with written consent from The Training Shop.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Every effort is made to keep the website up and running smoothly. However, The Training Shop takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

2. Making a Purchase & the Contract

To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a despatch confirmation email. It's at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.

3. Liability

The Training Shop shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

4. Delivery

The Training Shop will deliver any goods ordered to the delivery address supplied when submitting an order. Availability permitting, orders will despatched for delivery within the stated time frame. The dispatch of goods constitutes our duty of fulfilling the contract. If you are unfortunate enough to receive a damaged item, please contact our customer service team within 7 days. They will be happy to assist you and arrange a replacement or refund where applicable. We do advise you to check goods upon arrival. No liability can be accepted for costs caused by late deliveries, or for any other reason. If you refuse delivery, please notify our customer service team immediately.

5. Returns, Refunds & Exchanges

We want you to be happy with everything you buy from The Training Shop. If you are not completely satisfied with any of the goods you have purchased then please notify us immediately and return them to us within 14 days for a full refund. Goods must be received in original condition and packaging with all components intact. Ensure that you include full order details otherwise your refund may be delayed. Alternatively you may wish to exchange unwanted or incorrectly ordered goods; please contact us to arrange this. Once your return or exchange has been processed, we will return any monies owed onto the original payment account. (Please note that personalised items can only be returned if the goods are faulty).

6. Privacy Policy

We are committed to maintaining your privacy. Is my visit to this web site anonymous? Yes. Your visit to our site is anonymous (no personal information about you is recorded or gathered) unless you place an order, fill in a survey or other form requesting information. Each time you visit our web site, our system automatically recognises your domain name, but not your specific e-mail address. We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used for the purpose for which it was originally collected or compatible purposes. Please be advised that any information, unless stated otherwise, will be sent to us via the open internet and is therefore not secure during transmission to us. This is because your information may pass from your contact pc to an internet service provider and then via other providers to The Training Shop, much in the same way as most e-mail correspondence. Please click here to view our detailed Privacy Policy.

7. Health & Safety

All the toys in The Training Shop on-line catalogue comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference.